COM 537 Final Exam Guide
$10.00

COM 537 Final Exam Guide

This Tutorial was purchased 8 times & rated A+ by student like you.

 

This Tutorial contains following Attachments

  • COM 537 Final Exam Guide.docx

What communication type avoids conflict and focuses on facts and details rather than the big picture? They may be perceived by others as unemotional and nonchalant.

Argumentatives

Sympathetics

Systematics

Directs

 

A criticism of social media is that it

is only available to the media savvy.

contributes to the decline in writing and language skills.

leads to separation of the haves and have-nots.

leads to information overload

 

In Korean culture, a business deal is dependent on contractual information as well as how the parties perceive each other’s values and ethics. According to Edmund Hall, this behavior exhibits the theory of

proxemics

low-context cultures

Ethno-centricism

high-context cultures

 

Your supervisor sends you an e-mail requesting an article for the employee newsletter about company loyalty. You write the article featuring customers who are brand loyal. Later, your supervisor criticizes you for not writing about the topic that he requested. After a face-to-face meeting, you realize that he wanted you to write about employee loyalty. This is an example of what type of noise?

Unwanted

External

Semantic

Internal

 

The head of the holiday party committee at your office is trying to set a location for the event. The committee chairperson announces three choices for members to vote on. When Erin hears that the Boar’s Tavern is one of the choices, her mind is made up. After all, the restaurant is only a few blocks from her house. How would you describe her listening behavior?

Active

Passive

Agenda-setting

Obtuse

 

Your supervisor has the habit of coming into your office and leaning over your desk to talk to you. This situation is uncomfortable for you because you cannot move away from him. According to Edmund Hall, this behavior exhibits the theory of

high-context cultures

low-context cultures

ethnocentricism

proxemics

 

Which statement is true concerning the role of publics in business communication?

Publics, in general, remain constant despite changes in the environment.

Internal publics are usually not concerned with the communication style used by management.

External publics are not concerned with an organization’s public performance.

Publics can dispel rumors and build positive brand image.

A break-in at your company has resulted in the theft of various pharmaceutical products. The head chemist, slated as the company’s designated spokesperson, is scheduled to appear at a media conference. This course of action illustrates one of the steps in crisis communication planning. Select the appropriate step:

Assessing the possible risk to the organization

Evaluating the effectiveness of your action plan

Identifying levels of vulnerability in your company

Implementing the action plan

 

In the management journal article about persuading customers that your boss recommended, you read that your style of hard selling is not effective with young professionals. You begin to question if you need to take a sales training seminar. This is an example of

cognitive dissonance

agenda-setting

selective attention

selective exposure

 

Building strong coalitions among individuals or groups that have separate interests is called

facilitation

negotiation

diversification

mediation

 

When Joseph Kline, a U.S. citizen working for a bakery in Pakistan, is surprised that he will have to work on December 25, Christmas Day, he is dealing with which component of the transactional communication model?

Internal noise

External noise

Cultural relativism

Context

 

Which of the following statements is true?

Semantics is the study of the meaning of words, phrases, and texts

Semantics is the study of how words affect the decision-making process

Semantics is the study of dictionary definitions

Semantics is the study of the use of words in persuasive communication

 

What affects how others perceive us and can adjust according to the situation?

Feedback

Channel

Communication style

Personality

 

What describes the occasion, time, and place of communication in the transactional communication model?

Cognitive dissonance

Context

Channel

Noise

 

A beer commercial shows young people laughing while enjoying bottles of Mountain Beer in a busy bar scene. According to Maslow’s hierarchy, which consumer need is targeted?

physiological needs

self-esteem

belonging

self-actualization

 

With the overload of information today, what does Smith (2010) state communication must be to be noticed?

Familiar and consistent

Timely and thorough

Innovative and creative

Informative and detailed

 

“To provide the best health care for our patients at a reasonable cost” is an example of

a mission statement

a vision statement

a corporate objective

a strategic plan

 

In the process of behavior change, after people have detected the presence of a problem and they see this problem as important, to what phase do they belong?

Diversification

Decision

Detection

Implementation

 

In the transactional communication model, who or what is responsible for composing a message embedded with meaning from his or her world while considering the interpretative resources that will be used to decode the message?

Effective message area

Receiver

Channel

Sender

 

What is a tactic described by Lencioni (2010) to disarm clients and allow them to trust a consultant?

Prove detailed information

Provide references

Be comfortable and naked with weaknesses

Promote strengths and past successes

 

In 2006, Walt Disney Parks and Resorts launched a new theme for its integrated global marketing efforts. Which of the following was identified as an integrated marketing strategy element?

Disney used the theme “Year of a Million Dreams” in its publicity and promotional materials.

Disney avoided the use of ads, contests, and sweepstakes.

Disney sent out several messages over a broad a spectrum of media to appeal to the largest

Disney positioned itself as a “transformational experience” to one specific age group.

 

What factor must be considered in designing an effective communication system?

The costs involved

The needs of the customer

The message delivery

The optimal combination of a message, source, channel, and an operating variable

 

You have been charged with writing a report on the progress of the integration of a database between organizational units. Your supervisor says that she wants the report as soon as possible. You spend your weekend working on the report in order to have it ready by Monday morning. When you present the report to your supervisor, she says, “I am sorry that you spent your weekend on the report; it wasn’t that urgent.” This scenario is an illustration of a problem with what element in the transactional communication model?

Cognitive dissonance

Context

Channel

Noise

 

In changing markets, communication tactics

are based on techniques used in traditional markets

use a combination of traditional and new media

do not require the use of conventional databases

are mass media-driven

 

In the 20th century, the public relations profession was reshaped by one of the following events:

The split of public relations functions from advertising agencies

The decline of mergers and acquisitions in big business

The rise of the patent medicine industry

The growth of electronic media

 

How does Lencioni (2010) describe “entering the danger”?

Addressing a client’s potentially explosive issues

Developing a new market niche

Analyzing competition

Being vulnerable

 

Good listeners generally concerned with everyone’s needs, maintaining relationships, and avoiding conflict describes this communication style generally perceived as soft-hearted and overly helpful.

Directs

Systematics

Argumentatives

Sympathetics

 

Suppose you are asked to discuss an American Indian ceremony. Perhaps you describe the use of peace pipes, drums, feathered headdresses and dancing and chanting around a fire. This information is an example of

forming a negative stereotype based on inaccurate information

assigning neutral traits stereotypes

“knowing” a group of people

using mediated information to add to your knowledge

 

A manager informs her staff that there is a problem with office equipment abuse. She suggests that each employee should come up with a list of ways to cut down on the repair bills. The suggestions will be discussed at the next department meeting. Which of the three leadership types outlined by theorists Lewin, Lippert, and White does this manager’s request illustrate?

Democratic

Laissez-faire

Authoritarian

Republican

 

You notice that a colleague seems to be distracted from his work. You ask him if something is wrong, and he replies, “No, I’m fine”. You ask him again, “Tell me what is wrong”? This is an example of

believing non-verbal clues over verbal language

engaging in interpersonal observation

altering communication cues

believing verbal over non-verbal messages

Write a review

Order Id


Order Id will be kept Confidential
Your Name:


Your Review:
Rating:   A   B   C   D   F  

Enter the code in the box below:



Related Tutorials
$7.00

This Tutorial was purchased 9 times & rated A by student like you.

This Tutorial contains 2 Papers   Write a persuasive proposal submission of no more than 1,050 words to the CEO of Best Game Productions. Complete the following in your persuasive proposal submission: Describe the project in terms the CEO can understand. Consider the CEO..
$7.00

This Tutorial was purchased 7 times & rated A by student like you.

This Tutorial contains 2 Presentation   COM 537 Week 6 Team Assignment Power Point Presentation Learning Team Power Point Presentation Create a 20slide Microsoft® PowerPoint® presentation, with speaker notes, for the decision makers at Best Game Productions. ..
$3.00

This Tutorial was purchased 0 times & rated No rating by student like you.

How has the electronic age affected business communication channels? ..
$3.00

This Tutorial was purchased 2 times & rated B+ by student like you.

What makes a piece of communication persuasive? ..
$7.00

This Tutorial was purchased 4 times & rated A by student like you.

This Tutorial contains 2 Papers   COM 537 Week 5 Individual Assignment Internal and External Persuasive Communication Individual Internal and External Persuasive Communication Now that you have detailed all necessary communications and have determined the best channel f..
$7.00

This Tutorial was purchased 3 times & rated A by student like you.

Learning Team Weekly Reflection Discuss the previous week’s objectives with your team. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field. Collaborate to prepare a summary o..
$3.00

This Tutorial was purchased 1 times & rated No rating by student like you.

How can you gain feedback throughout the consulting process? ..
$3.00

This Tutorial was purchased 2 times & rated B+ by student like you.

In evaluating your consultant communications, how would you determine your own effectiveness after completing your communications? ..
$3.00

This Tutorial was purchased 8 times & rated A+ by student like you.

This Tutorial contains 2 Papers   COM 537 Week 4 Team Assignment Communication Plan Initial Proposal Learning Team Communication Plan Initial Proposal Now that you have individually analyzed the business scenario at Best Game Productions and have identified the internal..
$3.00

This Tutorial was purchased 1 times & rated No rating by student like you.

Select a commercial or advertisement with which you are familiar. Why is it effective or persuasive? ..
$3.00

This Tutorial was purchased 2 times & rated B+ by student like you.

What are some forms of external persuasive communication seen on a regular basis? What makes them persuasive? ..
$7.00

This Tutorial was purchased 8 times & rated A by student like you.

This Tutorial contains 2 Papers   COM 537 Week 3 Individual Assignment Internal and External Stakeholders Individual Internal and External Stakeholders Resource: Best Game Productions: Company Background and Business Scenario  Analyzethe information provided to..
$7.00

This Tutorial was purchased 3 times & rated A+ by student like you.

Learning Team Weekly Reflection Discuss the previous week’s objectives with your team. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field. Collaborate to prepare a summary o..
$3.00

This Tutorial was purchased 2 times & rated B+ by student like you.

A manufacturing company is faced with a financial and human resources dilemma. It is losing market share and can no longer compete by selling its products at the same price points as overseas manufacturers. In viewing the best long-range goals for the organization, company leaders consider loweri..
$3.00

This Tutorial was purchased 1 times & rated No rating by student like you.

Consider a proposal recommending the implementation of a new system affecting multiple departments, such as a new accounting software system. What might be some of the interests of individual departments such as finance, IT, accounting, and the end-users in the project? ..
$7.00

This Tutorial was purchased 3 times & rated A by student like you.

Individual Communication Styles and the Business Communication Process Consider a recent interpersonal conversation you had in a business setting. Write a paper of no more than 1,050 words in which you complete the following: Discuss the content of the conversation. What was ..
$7.00

This Tutorial was purchased 3 times & rated A+ by student like you.

Learning Team Weekly Reflection Discuss the previous week’s objectives with your team. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field.  Collaborate to prepare a sum..
$3.00

This Tutorial was purchased 2 times & rated B+ by student like you.

Individual Internal and External Stakeholders Resource: Best Game Productions: Company Background and Business Scenario  Analyzethe information provided to you in the Best Game Productions: Company Background and Business Scenario document.   Write a paper of no mo..
$3.00

This Tutorial was purchased 1 times & rated No rating by student like you.

How do culture and the audience members’ listening agenda or motives affect how a message is framed? Provide specific examples.   Select an organization with which you are familiar. If you were a consultant for this organization, how would you identify the internal and external stake..
$7.00

This Tutorial was purchased 4 times & rated A by student like you.

Individual Integrated Diffusion Paper Resources: In the Action Plan section at the end of Chapter one in the Integrated Business Communication text, there is a discussion that revolves around the significance of innovation versus ideas from an article by Michael Schrage titled “Innovatio..
$3.00

This Tutorial was purchased 1 times & rated No rating by student like you.

Think of a message you recently communicated. How does framing a message affect the communication process? ..
$3.00

This Tutorial was purchased 3 times & rated B+ by student like you.

Reflect on an experience when you misunderstood a set of directions, a procedure, or an assigned task. What element in the transactional communication model went wrong? ..
$23.00

This Tutorial was purchased 6 times & rated A+ by student like you.

COM 537 Week 1 Individual Assignment Integrated Diffusion Paper  COM 537 Week 1 DQ 1 COM 537 Week 1 DQ 2 COM 537 Week 2 Individual Assignment Communication Styles and the Business Communication Process  COM 537 Week 2 Team Assignment Weekly Reflection  COM 537 W..
Com537Tutors © 2017 All Rights Reserved.Powered by:Webzindagi